Customer Satisfaction Survey

Customer Information

Company Name *

PIC Name *

1. Overall service quality *

1 2 3 4 5

Very DissatisfiedVery Satisfied

2. Support team response time *

1 2 3 4 5

Very DissatisfiedVery Satisfied

3. Technical capability of the team *

1 2 3 4 5

Very DissatisfiedVery Satisfied

4. Communication and reporting *

1 2 3 4 5

Very DissatisfiedVery Satisfied

5. Service availability (uptime) *

1 2 3 4 5

Very DissatisfiedVery Satisfied

How likely are you to recommend our service? *

Not LikelyVery Likely

What did you like the most? *

What needs improvement? *

Additional suggestions *